ADDRESS AND PHONE NUMBER

  • In the event you have provided an incorrect address of the recipient for the delivery of an order, we will take reasonable efforts to ascertain the correct address. However, we will not be liable for delays in delivering the orders to you.
  • It’s your responsibility to provide an accurate and active mobile phone number to ensure faster delivery of your orders. we will call you before delivering.

DELIVERY OF YOUR SHIPMENT

  • In the event, we are unable to deliver an order to you due to unavoidable reasons, we will keep you informed and send an alert to you.

CALCULATION OF TRANSIT TIMES AND ROUTING OF SHIPMENTS

  • The first delivery attempt will be made in all locations within two working days after you confirm the order.
  • Weekend days, public holidays, bank holidays, delays attributable to compliance with mandatory local security requirements or other events beyond our control are not included when we quote door to door delivery times.
  • The route and the method by which we transport your orders shall be at our sole discretion.

SHIPMENT TRACKING

  • You will be able to track orders via web by visiting our delivery partner’s website https://simplexdelivery.com. Please use the tracking ID provided.