Order Processing

• All orders are processed within 1–2 business days (excluding weekends and public holidays).
• You will receive an order confirmation email after checkout, followed by a shipping confirmation email with tracking details once your order has been dispatched.

Shipping Methods & Timelines

• Local Delivery (Sri Lanka): Orders are typically delivered within 2–5 business days.
• International Delivery: Currently unavailable.
• Delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. From time to time, we may offer free shipping promotions, which will be clearly displayed on our website and promotional materials.

Order Tracking

Once your order has shipped, you will receive tracking details via email. Customers are responsible for monitoring their tracking information to ensure successful delivery.

Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact us immediately at info@rough.lk. We will work with our courier partners to resolve the issue and, where appropriate, provide a replacement or refund.

Important Notes

• Please ensure your delivery address is accurate and complete. We are not responsible for failed deliveries due to incorrect address details provided at checkout.
• Once an order has been shipped, we cannot make changes to the delivery address.