We want you to be happy with your purchase, so we offer a 7-day return policy for all items.
To return an item:
- Contact us at contact[@]rough.lk to request a return authorization number.
- Pack the item(s) securely in the original packaging.
- Include the return authorization number in the package.
- Ship the package to the address provided by Rough Clothing.
Return shipping costs:
- You are responsible for the cost of return shipping.
Once we receive the returned item(s), we will process your refund within 3-5 business days. Refunds will be made to the original payment method.
The following items are not eligible for return:
- Sale items
- Gift cards
- Custom orders
- Damaged or defective items:
If you receive a damaged or defective item, please contact us at contact[@]rough.lk so we can arrange a replacement or refund.
Thank you for shopping with Rough Clothing!
Here are some additional details about our refund policy:
- Items must be returned in new, unused condition with all tags attached.
- Items must be returned within 7 days of the original purchase date.
- Refunds will be made to the original payment method.
- We do not refund shipping costs.
If you have any questions about our refund policy, please contact us at contact[@]rough.lk